THE BRIDGE | Lifestyle Hub philosophy presents the belief that wellness and transformation towards authentic betterment is not a program of a combination of few allocated and isolated weekly sprints, but rather a holistic interrelated and continuous lifestyle behaviors that come with a new shift in mindset and total living disposition. It is a program meant to entrench members in the true and scientific reality of wellness around the clock and with every breath. It is a gentle, kind and joyful approach meant to Humanize Wellness and for the esteemed members to value the grace of life and blessings of community. For this same pivotal reason, our membership can only be effective through a longer-term immersion and an annual commitment from our esteemed valued members. The Bridge staff genuinely cares about the betterment and personal transformation of each member; for that reason, the staff’s honest and professional opinion demands that expectations are stated and presented at the beginning. The Bridge membership is an annual commitment.
THE BRIDGE | Lifestyle Hub esteemed admirable eligible members possess kind and compassionate characters with gentle and sophisticated social acumen. The membership rules, policies and regulations are meant for, less unexpected reprimanded behavior, and more to protect and elevate the quality of the membership experience for all, while aligning the wonderful internal exchange culture and expectations.
These Terms & Conditions are administered on behalf of The Bridge Wellness Hub Club LLC (“The Bridge”, “The Bridge Hub”, “TBH”), UAE. References to ‘we’, ‘us’ and ‘our’ are references to The Bridge Hub. References to ‘you’, ‘your’ and ‘yours’, and after acceptance, the Member, are references to the individual completing the membership application form
This agreement commences once you have indicated your acceptance of our Terms and Conditions in the declaration section in person or online.
Your membership starts after your signing of this agreement and upon The Bridge Executive Staff issues a formal Approval.
Membership is not transferable. Membership fees may be modified from time-to-time by The Bridge without prior notice.
Upon becoming a Member and upon first visit to The Bridge Lifestyle Hub, Members will be issued with a membership bracelet with double function (heart rate monitor and access control chip) and the Member shall be entitled to all the rights and privileges under the type of membership purchased. The loss of a membership access control chip will incur a charge of AED 75 for replacement and AED 350 for the bracelet.The bracelet shall not be shared with any other person. Sharing a bracelet will result in the cancelation of membership without refunding any prepaid amount to the member.
The bracelet shall not be shared with any other person. Sharing a bracelet will result in the cancelation of membership without refunding any prepaid amount to the member.
Members must be 16 years of age or older in order to be approved for the membership program.
The normal hours of operation are as indicated at The Bridge Hub website and app. The management reserves the right to adjust the hours for the purpose of cleaning, decorating, repairs and special private functions and holidays.
The total design and facilities furnished at The Bridge provide for one of a kind high caliber wellness betterment journey. The environment, equipment and staff qualification offerings are not only positioned at the forefront of the market but also provide for a unique and transformational experience.
As part of the membership, all members will have access to the use of The Bridge App that has been custom developed to provide an interactive experience meant to empower and enhance the member’s personal transformational journey. Members are encouraged to use the App in order to stay connected with experience events at The Bridge, The Bridge community and monitor their own inspired development.
IN-DEPTH PHYSICAL ASSESSMENT
PERSONAL TRAINING SESSIONS
RECEIVE A 30 MINUTES UPGRADE ON ANY 60 MIN SIGNATURE MASSAGE OF CHOICE
YOUR CHOICE OF A CRYOTHERAPY OR HYDROXY SESSION
SOCIALTEA HOUR (ENJOY LEARNING WITH OUR COMMUNITY THE BENEFITS OF HAVING TEA AS PART OF YOUR DAILY LIFE FOR 1 MONTH)
RECEIVE THE BRIDGE BAG WITH PURPOSEFUL ITEMS ON OPENING DAY
SEEK SECRET SESSION - DISCOVER THE POWER OF NATURE WITH OUR COMMUNITY
SPOTIFY PLAYLIST FOR TB SIGNATURE MUSIC / QR CODE ACCESS VIA “CUSTOMER CONNECT PAGE"
EXCLUSIVE INVITATION "MEET THE COMMUNITY" A WEEKEND EVENING ON THE ROOF GARDEN WITH A LIVE DJ
DIGITAL "COOK BOOK” WITH HEALTHY RECIPES AND NUTRITIONAL CONTENT.
Joining Fee: Upon signing the agreement with The Bridge, members will be charged with a one time joining fee of AED 1,000.00 for the entire span of membership. Please note that the Joining Fee is a one time only payment and is non-refundable.
Option 1: Annual Membership with an Upfront Payment option is paid in advance at total agreed price (at a preferred rate). The Annual Payment for members is due annually upon the same month of first joining date, with the option of paying upfront again or changing to monthly payments with adjusted rate.
Option 2: Annual Membership with Monthly Recurring Payments option is paid on a monthly basis at a regular rate. The Monthly Recurring Payments for members is due each month in full post opening, with the exception of freezing or cancellations under the terms detailed below.
All published membership fees and other charges are exclusive of any membership taxes (e.g. VAT).
Unpaid balances: If any Monthly Recurring Payment remains unpaid or payment processing is declined, the Member must pay an administration fee of AED 100.00 excluding VAT. If further payments are missed by the Member, despite being notified by The Bridge, The Bridge reserves the right to, either suspend or terminate the membership, while reserving its right to collect the due cancelation fees.
The member is responsible to make every Recurring Payment regardless of no-show as The Bridge has a ceiling for membership count and considers each membership as a confirmed booked attendee, except where the freezing and cancellation terms in the agreement are applied.
If The Member has fulfilled his/her annual commitment to the membership and does not wish to renew, The member may prevent the Automatic Renewal with 30 days advance notice of their membership agreement renewal date by visiting The Bridge Hub website, mobile app, contacting or visiting reception and requesting a cancellation or sending a written request to [email protected] email address.
Any subsequent changes to the renewal rates shall be communicated through the app and The Bridge Hub website to The Member 30 days prior to their renewal date.
The Member will receive a notification through the app 30 days prior to the membership expiration date.
The Member will have 30 days prior to expiration date to notify The Bridge for cancellation. Notice of cancellation can be made through the following channels (The Bridge Hub website, mobile app, contacting or visiting reception or sending a written request to [email protected] email address) wherein The Member will receive a confirmation email following the cancellation request to avoid auto renewal. If no notice is received within 30 days prior to expiration date, then the membership shall be subject to the Automatic Renewal.
The Bridge reserves the right to change the amount of dues and charges payable hereunder at any time upon renewal.
The Member agrees and gives consent when signing this agreement to have their credit / debit card information saved and stored for the Annual Membership wherein the membership automatically renews annually and the Monthly Recurring payment wherein payments will be drawn from the card on monthly basis for their annual commitment.
The Member’s signature and consent to store The Member’s information in this agreement.
The Member, hereby authorize The Bridge to effect payment for the Annual Membership for the duration of his membership through electronic funds transfer. This authorization is to remain in full effect until The Bridge has received cancellation request from the Member and The Member has received an email confirmation from The Bridge confirming cancellation in accordance with the terms herein.
The Bridge accepts payments by major credit cards in AED for our memberships and other products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers.
Should any member forewarn that their membership payment method is to be cancelled and not adequately replaced prior to an Agreement's completion, all remaining charges will be liable and charged immediately. If any member changes his financial institution, he will provide The Bridge in writing with all information needed for the replacement automatic withdrawal at least ten (10) days before the effective date of change.
Payment confirmation via email to the email address that the Member provided at the point of registration will be issued within 24 hours of successful processing of their payment. The Member, as the cardholder must retain a copy of transaction records and Merchant policies and rules. Members are responsible for maintaining the confidentiality of their membership account and payment details.
Any payment which is received more than ten (10) days after the due date shall be subject to a late charge of the greater of ten percent (10%) of the amount due or (AED 200).
All credit/debit cards details and personally identifiable information will NOT be sold, shared, rented, or leased to any third parties.
Sessions are to be booked through our website and mobile app.
The member is advised to book sessions in advance to secure their spot.
The member can make one online reservation per class category per day.
Booking opens 24 hours before the class time.
RESERVATIONS CANCELATION POLICY
The Member can change or cancel an existing reservation up to 3 hours prior to the start of class without penalty. If The Member cancels less than 3 hours prior to the start of class, The Member will receive a Late Cancel.
Members who accrue three (3) Late Cancels and/or No Shows within 30 days may not make online reservations for a period of one (1) week. A hub visit will be booked for the member only if the member is removed off the waitlist.
If the class was already paid for and The Member fails to attend, the paid amount is not refundable and cannot be used for rebooking.
There is a no-refund policy on all packages purchased – a Member may only receive a refund if accompanied by a doctor’s note.
Members are expected to be on time for their sessions. A late start time does not entitle a Member to a session longer than the scheduled appointment.
NO SHOW POLICY
Failure to show up for a session will result in the Members being charged for the session.
Exceptions will only be made in the case of a medical emergency accompanied by a doctor’s note.
NO SHOW POLICY
Members must treat one another with respect; failure to comply shall constitute a serious breach of the terms of membership, and could result in the loss of membership.
Inappropriate behavior such as, but not limited to, threatening, intimidating, bullying or abusive behavior, to a person or property, will not be tolerated towards any Members or staff. Should such incidents take place the Member’s membership will be immediately suspended and all agreement notice payments will be immediately collected.
As a courtesy to other Members, all equipment should be wiped down by Members after use, and all equipment should be returned to their correct designated location and proper position.
The use of mobile phones with camera features and/or and other types of visual records in changing rooms are strictly prohibited, and Members are requested to ensure that they do not offend any other person when utilizing such equipment within all of The Bridge facilities.
Recording videos and taking photographs inside the changing rooms is strictly prohibited and may lead to membership termination. Please exercise caution while using the wet areas in the changing rooms.
If a Member intentionally damages any equipment or any part of the facility, the Member will be liable for the full replacement value of such equipment. In addition, The Bridge reserves the right to suspend the Member’s membership with immediate effect.
All Members are required to wear proper attire when exercising and to dress conservatively and modestly.
All Members shall restrain from the over-use of perfumes and colognes that may overwhelm or bother other members.
All Members should refrain from wearing jewelry during exercise, especially abrasive ones that may injure the Member and others.
Non-marking, rubber soled sports shoes/footwear are required at all times in the workout area and in the exercise studios. “Crocs” and “flip-flops” are not considered suitable workout shoes and are prohibited in the dedicated exercise areas.
Nudity is strictly not permitted and Members are requested to use the private changing cubicles provided as part of the shower cubicles.
Temporary lockers are provided for the Members who shall remove their personal belongings at the completion of their periodic visit.
The management accepts no responsibility for theft or damage to a Member’s personal belongings kept in the lockers or otherwise for any reason whatsoever. The Bridge will however conduct the needed thorough investigations available as means.
Unclaimed property over the value of AED50 shall be kept by The Bridge for a period of 1 week after which the management reserves the right to dispose of the items in such way at their sole discretion and as it deems fit.
FOOD AND DRINK
Water and other non-alcoholic beverages may be taken into workout areas if it is in a non-breakable, enclosed non-spill container.
Family packages are offered at THE BRIDGE, allowing children from the age of 15 - 12 access to the facilities, however, to access the MOVE facilities, they must be assigned a personal trainer. Youth from the age of 17 - 16 are also allowed access given they are supervised by a family member or assigned a personal trainer. Only The Bridge PT can be utilised.
The Member understands that under no circumstances are members permitted to bring children into The Bridge Sports Activity Areas and Therapy Areas nor are they permitted to leave children unattended in any area of The Bridge at any time, and that The Bridge accepts no responsibility for children either brought into The Bridge or left at The Bridge by a parent or guardian.
The Member will abide by and be bound by all posted rules and regulations, as well as by rules and regulations subsequently approved and posted or published by The Bridge or by any competent authorities. Rules and regulations of The Bridge, in effect from time-to-time, are incorporated into this Agreement by reference and made a part hereof. This Agreement shall be valid and binding upon the Parties notwithstanding any contradiction with any other laws or regulations.
Members may park in the Al Qana parking areas or use valet services provided at The Bridge Hub. The Bridge will not be held liable for any loss or damage to vehicles or their contents beyond the limit of the designated insurance policy for such purpose
The Bridge is liable only to the value of its insurance policy allocated to damage from valet parking.
The Bridge may have to move a vehicle to a new location for unforeseen reasons, therefore, The Bridge reserves the right to move such vehicle to another location within designated proximity from the current location.
The Member warrants and also represents that he or she is in good health and is not knowingly incapable of engaging in either active or passive exercise activities. The Member further warrants that they are medically fit to undertake an intensive exercise program, and that they do so voluntarily at their own risk at all times. If the Member is unsure of being able to participate, they warrant that they have sought independent medical advice and obtained the necessary clearances to participate in this Membership and its associated programs.
The Member understands that their health remains their responsibility at all times and will seek medical advice from a lawfully certified medical practitioner.
The Member shall not use any of The Bridge Hub facilities nor engage with Staff Members while experiencing any kind of contagious illness, infection or physical ailment such as open cuts, abrasions, open sores or minor infection.
The Member agrees to undergo procedures connected to Covid-19 regulations, or any variants thereof (body temperature check, hands sanitization, testing, etc.) whenever required by laws and announced accordingly.
The Bridge Hub and its Staff Members reserve the right to refuse access to any client if they consider that the health of the individual concerned may be endangered by the use of the facilities.
Members should be considerate of other Members by using their own workout towel when using any of the exercise stations.
Members unsure about any equipment should consult a member of staff.
The Bridge Staff Members are authorized to stop anyone from exercising if in their professional opinion the Member is exercising in a manner that may result in personal injury and/or injury to others. Users must abide by the guidance of The Bridge staff.
While every precaution is taken to maintain safety standards, all equipment and facilities are used entirely at the Members own risk. Any malfunction of equipment noted should be reported to a Staff Member as soon as it is noticed.
The Bridge reserves the right to close any part of the building or withdraw equipment for conducting essential repairs or maintenance. Prior notice will be given where possible to avoid inconvenience.
Members may not use the facilities whilst under the influence of alcohol, narcotics or other mood-altering substances.
The Bridge Hub operates a strict no smoking policy on all its premises.
The member recognizes that exercise might be difficult and strenuous and that there could be dangers inherent in exercise for some individuals. The Member acknowledges that the possibility of certain unusual physical changes during exercise does exist. These changes include abnormal blood pressure, fainting, disorders in heartbeat, heart attack, and, in rare instances, death.
The Member understands that as a result of participation in an exercise program, the Member could suffer an injury or physical disorder that could result in becoming partially or totally disabled and incapable of performing any gainful employment or having a normal social life.
The Member recognizes that an examination by a physician should be obtained by all participants prior to involvement in any exercise program. If the Member has chosen not to obtain a physician’s permission prior to beginning this exercise program with (The Bridge), The member hereby agrees that he/she is doing so at their own risk.
In any event, The Member acknowledges and agrees that they assume the risks associated with any and all activities and/or exercises in which they participate.
The Member acknowledges and agrees that no warranties or representations have been made to them regarding the results they will achieve from this program. The Member understands that results are individual and may vary.
The Member acknowledges that they have thoroughly read this waiver and release and fully understand that it is a release of liability, by signing this document, the Member waives any right they or their successors might have to bring a legal action or assert a claim against (The Bridge) for negligence.
The Member shall read and agree to the Health Declaration Waiver below before utilizing the services offered at The Bridge Hub.
Waiver, Informed Consent, and Covenant Not to Sue
The Member has volunteered to participate in a program of physical exercise, amongst other activities, under the direction of The Bridge, which will include, but may not be limited to, weight and or resistance training and other physical and non-physical activities. In consideration of The Bridge agreement to instruct, assist, and train the member, the Member here and forever releases and discharges and hereby holds harmless The Bridge, and their respective agents, heirs, assigns, contractors, and employees from any and all claims, demands, damages, rights of action or cause of action, present or future, arising out of or connected with my participation in this or any exercise program including any injuries resulting therefrom. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
This waiver and release of liability includes, without limitation, injuries which may occur as a result of (1) equipment that may malfunction or break (2) any slip, fall, dropping of equipment and (3) general negligence.
Members fully understand that any treatment at The Bridge, including therapies offered by the Pause program, Seek program and others that shall be received is at the Member’s own risk and is only for the purpose of relaxation and general wellbeing, and not for the purpose of medical treatment. Members are fully aware that it is advisable to seek doctor’s advice or obtain medical assessment before the commencement of all treatment/s.
The Bridge’s F&B outlets offer products with peanuts, tree nuts, soy, milk, eggs and wheat and other potentially intolerable items or ingredients to some members. While The Bridge staff take steps to minimize the risk of cross contamination, The Bridge cannot guarantee that any of the products are safe to consume with peanut, tree nut, soy, milk, and egg or wheat allergies or any other ingredient that The Bridge staff is not aware of and is a condition not explicitly declared by the Member.
Although the recommendation and suggestions given by The Bridge regarding the Member’s wellbeing are sourced from peer reviewed research, the products, services, information and other content are for informational purposes only. The Member is responsible to consult a physician or a healthcare professional regarding any medical or health diagnosis or treatment options The Member requires.
Information on the website, The App and all other digital and print material, should not be considered a substitute for obtaining professional healthcare advice or to verify a health claim. The Bridge Website, the App and all digital and print material do not recommend self-management regarding health conditions. The information on ALL communication venues is not considered comprehensive and does not cover all diseases, ailments, physical problems or their treatments. If a Member has any questions regarding their health, the member must immediately contact their healthcare professional practitioner. Members should never ignore or postpone seeking medical advice based on information that Members may have read on that belongs to The Bridge.
Members should not use the information as granted information or services on The Bridge Hub website to diagnose or treat any health problems or provide a prescription for any medication or other treatment. Members should always consult medical specialist doctor/s and read the provided information by the product manufacturers or any medical leaflet attached to the product or in the package before using any medicine, supplements, prescribed nutritional food, herbal or any other product or even before starting any exercise or special diet or starting any treatment for any health or non-health problem.
Temporary Illness or Injury: This agreement may be frozen for a minimum of 1 month and/or maximum of 2 months in the event of a temporary illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for a period of time.
Travel outside the country: This agreement may be frozen for a total of 60 days.
Pregnancy: This agreement can be frozen if the Member becomes pregnant and advised by a personal doctor to restrain from active physical exercise.
Prime and Transform Memberships are Six Months or Annual commitment are eligible for freezing. Prime Memberships can only freeze for up to 30 days, and Annual Memberships can freeze up to 60 days.
CANCELATION WITHIN AGREEMENT / FIXED TERM PERIOD
All membership packages fall under the No Cancellation, Non Refundable & Non Transferable Policy.